FAQs

 

* Can I use the same email address when registering more than one card?
* Is my MasterCard® Prepaid Card like a normal bank debit card or credit card?
* Is there a need to sign an agreement?
* What do I need to do when I receive my card?
* I have just received my card and it does not work, why?
* My card has stopped working, why?
* Do I receive a statement?
* What happens if I need to return an item I have purchased?
* What is the minimum age for a cardholder?
* How does my MasterCard® Prepaid Card work?
* What are the benefits to holding a MasterCard® Prepaid Card?
* Where can the MasterCard® Prepaid Card be used?
* Can I use my MasterCard® Prepaid Card on the Internet?
* What about Internet Security?
* What are my rights as a Consumer when shopping online?
* Will I earn interest on my MasterCard® Prepaid Card balance?
* How do I cancel my MasterCard® Prepaid Card?
* What happens if my card is lost or stolen?


Can I use the same email address when registering more than one card?

No, each card must be registered under a unique e-mail address. If you have more than one card you must use a different e-mail address for each. Please note that this can be any e-mail address which just used for the registration purposes and no communication will be sent to this address.
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Is my MasterCard® Prepaid Card like a normal bank debit card or credit card?

Your prepaid card is not a credit card, charge card or debit card. The MasterCard® Prepaid Card is a prepaid card that carries a variable amount of money based on the amount loaded onto the card when it was purchased or at a subsequent time after purchase.
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Is there a need to sign an agreement?

No. By either signing the back of your MasterCard® Prepaid Card or using the card you have accepted the Card Terms and Conditions, which are available here.
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What do I need to do when I receive my card?

You must sign your MasterCard® Prepaid Card as soon as it is received. You must then register and activate it via the website before you can access your funds.
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I have just received my card and it does not work, why?

You will need to register and activate your card when you receive it. Please go to the website to do this.
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My card has stopped working, why?

This could be for a number of reasons. 1) Your card is damaged; 2) We have blocked the card for security purposes or on your instructions; 3) The card has expired - please check the expiry date on the card itself.
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Do I receive a statement?

No. However, you can view your current balance and transactions online free of charge through the website.
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What happens if I need to return an item I have purchased?

Each retail store has its own returns policy and will handle the returns in the same manner as any other MasterCard transaction. They may credit your prepaid card, provide a cash refund or a store credit.
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What is the minimum age for a cardholder?

The minimum age to purchase a MasterCard® Prepaid Card is 18 Years old.
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How does my MasterCard® Prepaid Card work?

To pay with your MasterCard® Prepaid Card, simply put your card in the chip card reader, wait a few seconds while it's read, and enter your PIN when requested. That's it. Your prepaid card is debited straight away and details of the transaction are stored online for you to reconcile with your receipt. There's no bill to pay at the end of the month and the dates, locations and amounts all appear on your online statement, so you can check them easily. You can use your MasterCard® Prepaid Card to pay for all sorts of things in all sorts of ways. You can use it for amounts big or small and at many supermarkets.
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What are the Benefits to holding a MasterCard® Prepaid Card?

Here are just some of the benefits it brings you:
- Since it's accepted almost everywhere, MasterCard saves you the hassle and worry of carrying lots of cash
- There's no bill to pay at the end of the month
- It helps you to keep tabs on your expenses - your online statement itemises where and when you used it
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Where can the MasterCard® Prepaid Card be used?

You can use theMasterCard® Prepaid Card wherever there is a MasterCard® acceptance mark, including shops, restaurants, online or on the telephone. Before using your prepaid card you need to make sure there are enough funds loaded on it. You will not be able to use your prepaid card after its expiry date.
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Can I use myMasterCard® Prepaid Card on the Internet?

Depending on the card restrictions you can wherever you see the MasterCard® Acceptance Mark.
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What about Internet Security?

Internet shopping is increasingly popular and most reputable retailers run sites that are safe and secure. However, if you are concerned about security, CardWatch offers some simple guidelines to follow when buying online. These should ensure that your shopping is as safe as it would be on the high street.
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What are my rights as a Consumer when shopping online?

Consumer protection rights apply to purchases made online, just as they do to those made on the high street. If you have problems with an online purchase or retailer, visit the Office of Fair Trading site - the Consumer Information Section has details of your rights.
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Will I earn interest on my MasterCard® Prepaid Card balance?

No, you will not earn any interest on any funds loaded on your prepaid card.
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How do I cancel my MasterCard® Prepaid Card?

You have a legal right to cancel your prepaid card for 14 days after you receive the card. Under these terms and conditions, you also have the right to cancel your prepaid card at any time after this 14 day period. If your prepaid card is cancelled, we will immediately block your card so it cannot be used.

You will not be entitled to a refund of money you have already spent on transactions authorised or pending or any fees for use of the prepaid card before the card is cancelled or expires. The purchase price (if applicable) of your MasterCard® Prepaid Card is never refundable. You can cancel your prepaid card by utilising the contact us details on the website.

We may also cancel your MasterCard® Prepaid Card immediately if we suspect fraud or misuse of the card or we have any other security concerns or we need to do so to comply with the law. If we do this, we will tell you as soon as we can after we have taken these steps.
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What happens if my card is lost or stolen?

You should treat your MasterCard® Prepaid Card like cash in a wallet. If it is lost or stolen, you may lose some or all of your money on your card, in the same way as if you lost your wallet. As a result, you must keep your prepaid card safe and not let anyone else use it. If you are issued with a PIN, you must immediately memorise it and destroy the notification. You must keep your PIN secret at all times. Do not write it down or reveal it to anyone.
We recommend that you check the balance on your MasterCard® Prepaid Card regularly on the website.

If you lose your MasterCard® Prepaid Card or it is stolen or you suspect that your card has been used by someone, you must tell us as soon as you can by calling our 24 hour helpline. We will then cancel your prepaid card.
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